{"id":2092,"date":"2022-03-29T04:45:44","date_gmt":"2022-03-29T04:45:44","guid":{"rendered":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/?p=2092"},"modified":"2022-03-29T04:50:25","modified_gmt":"2022-03-29T04:50:25","slug":"the-risk-reward-of-the-empowered-customer","status":"publish","type":"post","link":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/the-risk-reward-of-the-empowered-customer\/","title":{"rendered":"The Risk &#038; Reward of the Empowered Customer"},"content":{"rendered":"<div class=\"left-rail--container\">\n<p>The idea that companies must \u201cdelight\u201d their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because of its over-the-top service? You can probably think of a few examples, such as the traveler who makes a point of returning to a hotel that has a particularly attentive staff. But you probably can\u2019t come up with many.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The idea that companies must \u201cdelight\u201d their customers has become so entrenched that managers rarely examine it. But ask yourself&hellip;<\/p>\n","protected":false},"author":7,"featured_media":2094,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[214],"tags":[],"class_list":["post-2092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-risk-management"],"jetpack_featured_media_url":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-content\/uploads\/sites\/45\/2022\/03\/pexels-kampus-production-8441854.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-json\/wp\/v2\/posts\/2092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-json\/wp\/v2\/comments?post=2092"}],"version-history":[{"count":0,"href":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-json\/wp\/v2\/posts\/2092\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-json\/wp\/v2\/media\/2094"}],"wp:attachment":[{"href":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-json\/wp\/v2\/media?parent=2092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-json\/wp\/v2\/categories?post=2092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/demos.ascendoor.com\/enterpriseup-agency\/wp-json\/wp\/v2\/tags?post=2092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}